“I don’t do the pink and fluffy stuff!” a senior manager once told me. He was referring to developing the teamwork aspects of his team. It is easy to dismiss this comment as a lack of understanding or senior management arrogance. But on further exploration, it turned out that...

Servitization is the shift from selling products to selling an integrated product and service offering. It delivers more value to your customers by focusing on outcomes rather than commodities. Although mainly applied to manufacturing industries, it is equally applicable to many...

Any organisation considering running a training course will think very carefully about how much it will cost and the value they will get from it. They will ask themselves "is it worth it?" As training professionals, it is our job to make sure that they can answer with "Yes, absolutely!"...

There is an old joke where two men are on the African savannah when they hear a lion roar. When one puts on his running shoes the other says, "Why are you doing...